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FAQ

Delivery

AutozCare strives to deliver your items to you ask fast as possible. We endeavor to have your package dispatched to you within 48-hours of receiving your order. Not to worry we will send you information via email or phone number on how you can prepare to receive your package.

For orders that are custom made, will take more time. Custom orders take time to be prepared. We recommend you to contact us after putting in your order. To contact us please visit our contact page or click here.

Yes, you can. We facilitate our customers to a fault. You can change your address in case your packages have not been delivered yet. We advise you to call us directly at our helpline as soon you realize that you have put the wrong delivery address with your order.

If your package is already in the stage of transit, then there may be additional freight charges earned. In case your package has yet not reached the transit stage then there will be no additional costs. Please contact us directly for help to know the number of extra charges you are charged.

When you receive your package you will be presented with an invoice and a packing slip. On this packing slip, all your items to receive are listed. When the package is delivered make sure that you check its contents. You can tick off the items you have received.

If you have made your payment and have yet not received your parcel within 3-4 business days, then call us at our helpline or visit our contact page. To visit our contact page click here.

As your order is placed immediately after you press to confirm the order it might be difficult to change it. But we strive to accommodate our customers as often as possible. So make sure that upon immediately realizing that you have entered the wrong order you call us immediately to inform us that you have put in the wrong order. However, there may be additional costs incurred.

This is not what I ordered

If you have received an order that was not yours or have received incorrect products, notify us and we will rectify our mistake promptly. To return the incorrect product we will send you the shipping documents to attach with packaging and arrange for a courier to gather at the time and place of your choosing.

From rural areas, we might ask you to drop the package off at the local post office.

In case you have received a package that is damaged, immediately notify the delivery man, ask them to record it, and contact our helpline within 48 hours of delivery.

NOTE: if the damages are not reported to us within 48 hours of receiving your package you will be liable to replacement costs.

If you have received an extra order that was that you did not buy, notify us and we will rectify our mistake promptly. To return the incorrect product we will send you the shipping documents to attach with packaging and arrange for a courier to gather at the time and place of your choosing.

We currently offer 3 types of delivery service: standard delivery for GB Mainland in approximately 2-4 working days; Super Saver 48 Hour Delivery; Premium Next Day. More on our Delivery Services.

Please be advised that you are sent an automated email to the email address you provided. Your email hosts are programmed to categorize automated mail or no-reply email address as junk or spam. So please check your spam or junk folders before calling our helpline.

It does not have to be the person who ordered the package. The signature is taken for security purposes. Any signature taken at the delivery address is proof that the package has been delivered to you.

Unfortunately, we only offer that option when we already have that particular item in stock at our warehouse.

We will need a description of the damages as well pictures of the damaged items in the packaging. This information is crucial to us in assessing our packaging of orders. This will prevent us from similar problems in the future.

At AutozCare we provide our customers the best and secure shopping experience. We make sure to guide you every step of the way.
How to add to cart?

First click on the item you have selected, it will open a window of the item. There you will see an icon of “add to cart” by clicking on it your item will be added to the cart. Then it will give you an option to continue shopping or to go to the add cart. If you want to purchase more than one item you can click on the “continue shopping” or if not you can go to your cart and check out your order.

Buy it now

After clicking on the item you want to buy you have an option to click form to options in the lower right corner of the window:

  • Add to cart
  • Buy it now

If you are buying just one item you can check it out directly without going to your cart and going straight to the page of filling in your check out information.

Three stages of ordering your item at AutozCare!
Information:

Fill in the spaces in the contact information. You can either put in your current cellphone number or email address. In case you enter your email, you have the option for subscribing to our newsletter to get the latest news and offers at AutozCare. If you want to be the first to know then we encourage you to sign up!

Next step is to fill your shipping address. Fill in the spaces with your current information like:

  • First name and Last name
  • Address
  • City
  • Postal code
  • Phone

After entering all the information above you have the option to save this information for next time, so that when you shop with us next time yu do not have to enter all your information again and waste time in doing so.

Shipping:

In this you have the option to change your contact info and the address you have put down to deliver your items. After confirming that you have entered both of these correctly you will choose a shipping method.

Shipping method:

We ship your items to you all over the world! For Pakistani customers free shipping is offered all over the country. For customers out of country are charges with shipping fee.

Payment Method:

We have different payment methods to assist all our shoppers to the fullest.

  • Global coverage
  • Local coverage

We cater to all customers no matter where we live! We have the options of accepting:

  • Cash on delivery
  • Debit cards
  • Credit cards
  • Mobile payments
Complete your order

This page provides you a summary of the information you have given us and the option you have opted to pay for you item. In the case you have chosen the “cash on deliver” payment method you will be presented with the following entering of information at the end of the page:

Billing address:

Here you have two options:

  • Same as shipping address
  • Use a different address
Complete the order

By clicking on the complete the order option you will be given an order confirmation message. You will be provides with your:

Order number i.e. order #1234

Customer information summary that you have kindly provided us with

You are all done!

Now just wait for it to arrive on your doorstep! We guarantee delivery within 3-4 days of business days. We offer the fastest delivery all over Pakistan, depending on your location we do our best to deliver your package to you. We understand how excited you are to get your package as soon as possible! Not just that but we offer 30 days return on all our products shipment with a 7 days refund guarantee with delivery free. You can contact us anytime about any queries or problems you may have! You can call us at 0313-7934562 or email us at autozcarepk@gmail.com

Enter your Vehicle Name or what you need in search box on the home page, and we we filter the parts for your vehicle.

We have more than 6000 car parts. Our car parts collection consists of car parts of every kind. These car parts include engines, tires, rims, review mirrors, music systems and so much more!

No, they are made to suit all kinds of cars and their surfaces. They will not damage your car's paint, detailing, and exterior. Still, confused about what fits your car better? Get in contact with us by clicking here and get our top-notch advice and recommendations on what suits your car the best!

Now, you can easily track your orders online via the AutozCare order tracker! Just Copy and Paste your parcel's tracking code in the search box and start tracking your package.

You can easily find your parcel tracking code on your order details page. At the confirmation message you receive at the end of your completing your order, you get your order number i.e. order#1234. Make sure to remember or note your order number.>

Visit our website at AutozCare Pakistan you will find the option “track your order”. Click on it and a new window will open for you to enter your order number. On that page, you will be given the progress for your package. Here you will have three stages during your whole delivery process.

  • Packing
  • On way
  • Delivered

Here you will be able to see what stage your package has reached! You can further see the location of your package on way on the Google map below on the tracking page.

We even send you regular emails regarding the progress of your package delivery process. We offer the fastest delivery all over Pakistan, depending on your location we do our best to deliver your package to you in 4-5 business days right at your doorstep. Not just that but we offer 30 days return on all our products shipment with a 7 days refund guarantee with delivery free.
Contact us today!

You can contact us anytime about any queries or problems you may have! You can call us at 0313-7934562 or email us at autozcarepk@gmail.com. Or if you want to check out our office then visit us at Office # 24 2nd Floor Hanif Plaza Nicholson Rd, Near Shahtaj Hotel, Lahore

Reviews:

We love to know what you think! So make sure to leave us a review of your shopping experience with us.

For information on returning an item please click on our Return & Refund Policy

 

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